Insurance Customer Reviews

Overview

Rows

44,934

Columns

4

Missing Values

0%

0 total

Duplicate Rows

36

24.29 MB in memory

Data Quality

Missing Values by Column

No missing values detected

Outlier Summary

No outliers detected (IQR method)

Distributions

Summary Statistics

ColumnCountMeanStdMinMedianMax

Correlations

Text Analysis

Text Preprocessing Summary

Raw Tokens

1,228,164

Clean Tokens

967,675

Raw Vocabulary

15,760

Clean Vocabulary

16,104

Remove URLs (regex)Remove special characters (keep letters only)Normalize whitespaceLowercase conversionWordNet lemmatizationFilter words < 3 characters

Total Reviews

44,934

Mean Polarity

0.376

Positive

88.38%

Negative

3.32%

Top Words in Reviews

easyprocessservicecustomerhelpfulthankpolicyrecommendquestionsexcellentcoveragequickbestalwaysprofessionalexperiencenjmworkeverythingclaimansweredneededhelphelpedneverknowledgeableableuseagentplanhighlycallextremelyinformationapplicationphonejewelersexplainedfriendlyonlinerepresentativereceivedfastyearscarnewthanksgettingrighthappymutualwebsiteeveryjewelrysimplefeelcarefindfirstmedicare

Sentiment Distribution

Top Bigrams

Sentiment by Location (Polarity x 100)

LDA Topic Weights

Topic Details

Topic 1

insurancecoveragebestpolicyplanneedsoptionsrecommendhelphealth

Topic 2

easyprocessquicksimplefastapplicationwebsiteonlinefriendlyrecommend

Topic 3

helpfulknowledgeableprofessionalgreatthankagentfriendlyextremelyexperiencecompany

Topic 4

questionsansweredphonecartimecalleddidanswertookhelpful

Topic 5

insuranceusepolicycompanyjewelrymutualjewelerscoverageeasyyear

Topic 6

servicecustomergreatnjmclaimexcellentcompanygoodexperienceyears